Financial support
Gateshead Energy Company can support you when you are unable to temporarily top up your meters. You can claim up to three support packages on a rolling 12-month basis.
Your energy supplier must be Gateshead Energy Company in order to claim
The payment gets credited to your meter, it is NOT a cash loan
It can take up to two hours to appear on your meter
Repayment is 20% every time you top up. For example top up £10, £8 goes to your meter, £2 goes towards repaying the debt till cleared
Debts must be paid before you vacate the property
*If your billing provider is Emergent, and you are up to your emergency credit limit, you must clear the emergency balance in order to reinstate your electricity supply.
Other support
If you're struggling to pay your energy bills, there are three steps you should take.
1. Talk to your supplier
Contact your energy supplier as soon as possible. Ofgem regulations require suppliers to work with you and agree a payment plan that's affordable, so the help they can offer is decided on a case-by-case basis.
2. Contact Citizens Advice
If you have already spoken to your supplier and still have concerns, contact Citizens Advice Gateshead (opens new window) or call the Citizens Advice consumer helpline for free on 0808 223 1133.
3. Make a complaint
Finally, if you still aren't satisfied with the solutions that have been offered to you, you can make a complaint to the Energy Ombudsman (opens new window).
Payments and discounts
Some groups are eligible for winter fuel payments, cold weather payments, warm home discount and other financial support from the government. Find out more about government help with your energy bills (opens new window)
The British Gas Energy Support Fund (opens new window) provides help for people facing financial hardship, regardless of which supplier they use.
Tips to save energy at home - Energy Saving Trust (opens new window)
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