Contact us

Before contacting Gateshead Energy Company, please ensure you have spoken with your metering and billing provider.

Contact Insite Energy

Opening hours: Monday to Friday, 9am to 5:30pm.

Email: [email protected]

Insite Energy website (opens new window)

Contact Switch2

Opening hours: Monday to Friday, 8am to 6pm.

Email: [email protected]

Switch2 website

Contact Meter Pay (Meterix)

Meter Pay create an account and sign in (opens new window)

Meter Pay website (opens new window)

Email: [email protected]

Contact Gateshead Energy Company

Opening hours: Monday to Friday, 8:30am to 4pm

Phone number: 0191 433 2090

If you're an existing customer of Gateshead Energy Company, complete the form to contact us.

1. Full name*
3. Email
4. Phone number
Your address
3. 1. Postcode
6. Select an address
7. Selected address*
8. Manually enter address
  1. Please enter the address manually.
  2. If your address is not available you may also fill in our address not found form and we will let you know when our records have been updated.
  4. Company name
  5. Address line 1
  6. Address line 2
  7. Town or city
  8. County or region
  9. Country
  10. Postcode or zip code
12. Contact reason*
  
  My meter
  
  My payments
  
  My tariff
  
  My heat interface unit (HIU)
  
  Moving in
  
  Moving out
  
  My heat has gone off
  
  Loan request
  
  Complaint
  
  Update contact details
  
  Update preferences
  
  Other
13. Please give details*
  You can enter up to 5000 characters