Existing residents part 1

Your supply 

Heat networks are designed and benchmarked to ensure they are the fairest and lowest priced heat solution. Residents of heat networks in Gateshead can see a reduction in heating bills of up to 5% per year.

Billing and monitoring your usage 

The supply works on a 'pay as you go' basis. Through your smart meter you can monitor consumption and view and top up your account balance. You can top up online, by Direct Debit, or over the phone. 

mySycous (opens new window) provides the billing solution for customers of Gateshead Energy Company. They charge customer accounts based on usage, as well as managing accounts and answering any questions. Visit mySycous help and support (opens new window) to manage your account and to get information about the support available.